Indore Launches Helpdesk at Airport to Help Deaf

Indore Launches Helpdesk at Airport to Help Deaf


Deaf people visiting Airports have to face difficulty in communication. If there are any updates about flight delay, deaf people do not understand due to lack of accessibility. There are many such problems. From now it will not be the same and receive full accessibility at the Devi Ahilyabai Holkar Airport in Indore. Indore airport will set up ‘May I Help You’ counter with accessibility to help Deaf passengers. These counters would be started within a week. Airport director Aryama Sanyal said, there will be counters at the airport with complete accessibility to help a Deaf individuals doubts and queries. At the arrival gate as well there will be two counters with complete accessibility solutions. She added that these helpdesks will be for all passengers and not just for the Deaf. If a person, Deaf or Hearing need help, the counters will help them. These help desks will have information about delayed flights and updated information of all flight services. It will have employees trained in Sign Language to easily help Deaf passengers. For the 1st time in India, the Indore Airport will have employees trained in sign language to help Deaf passengers. Earlier Deaf passengers at the airport would find it very difficult to communicate. The staff would use pen and paper and ask them to write down their query. Communication by writing was time consuming and would create a long queue of passengers. So to solve this problem they came up with this solution to give accessibilty. Such helpdesks should be started in all the airports across India to give accessibility to Deaf individuals.

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